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Host

Hosting responsabbli fi New Zealand

Join a local Host Club: Want to connect with Hosts in your area to get tips and advice? It’s easy—find your community’s official Host Group on Facebook:

We encourage Hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. In addition to the Hospitality Standards, here are some ways you can be a responsible host. *

Health and cleanliness

Global information about Airbnb’s 5-step enhanced cleaning process can be found in general info about hosting places to stay.

      Safety

      What can I do to make my space safe for guests?

      Emergency procedures

      Contact info

      Indicate local emergency numbers and the nearest hospital. Provide a clear emergency contact number for yourself, as well as backup, for easy guest reference. Also make clear how you should be contacted if the guest has questions or issues arise.

      Supplies

      Make a first aid kit easily available.

      Fire prevention

      Ensure you have a functioning smoke alarm and carbon monoxide detector, and that your property meets government safety guidelines for your area (e.g., NZ Building Code). Ensure you provide a functioning fire extinguisher and complete required maintenance.

      Exits

      Ensure you have a clearly marked fire escape route, and post a map in your home.

      Minimise hazards

      Privacy

      Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing. Make sure you are aware of and comply with applicable laws.

      Occupancy

      Establish safe occupancy limits - your local council may have guidelines.

      Access

      Go through your home to identify any areas where guests might trip or fall and either remove the hazard or mark clearly. Fix any exposed wires. Ensure stairs are safe and have railings. Remove or lock up any objects that may be dangerous to your guests.

      Child-proofing

      Ensure your home is safe for children, or else notify guests of potential hazards.

      Climate

      Ensure your home is properly ventilated and that temperature control is clearly marked and functional. Ensure guests are clear about how to safely use the heater.

      Neighbours

      How can I be mindful of my neighbours?

      Building rules

      Ensure you relay your building's common area rules to your guest. You may want to even notify your neighbours that you will have guests, and remind guests not to bother your neighbours (e.g., don't knock on their door or buzz them to let you in).

      Smoking

      If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, ensure you have ashtrays available in designated areas.

      Parking

      Ensure you relay parking rules for your building and neighbourhood to your guest.

      Noise

      Remind guests about keeping noise down. Develop a policy about guests inviting other people over, and ensure your guests are clear about Airbnb’s ‘No Party Policy.’

      Pets

      If you allow pets, ensure guests are educated about things like local parks and local customs (e.g., cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbours (such as the number of a nearby pet hotel).

      House rules

      To avoid surprises, you may want to include the information covered above in your house rules in your Airbnb listing profile.

      Permissions

      Whom should I notify that I'm hosting on Airbnb?

      Councils

      Check with your local council about any rules or restrictions on hosting. These are usually contained in district plans and will vary depending on where your listing is. The following councils have developed specific residential visitor accommodation (RVA) rules, but please note this list is not exhaustive and you should consult your local council’s planning office if you are unsure of the rules:

      Queenstown Lakes District Council

      Christchurch City Council

      Contracts

      If you live in an apartment block with a body corporate, check your body corp rules for any restrictions against hosting. Read your lease agreement and check with your landlord if applicable noting subletting is not typically allowed. 

      Flatmates

      If you have flatmates, consider a flatmate agreement in writing which outlines things like how often you plan to Host, how you'll ensure guests follow House Rules, and even whether you'll share revenue if that makes sense for you.

      Neighbours

      Consider whether you should notify your neighbours about your plans to host, along with your plan for how to make sure your guests are not disruptive.

      General regulations

      What local regulations apply to me?

      Taxes

      The income you receive from renting out your house or a room may be subject to tax in New Zealand. We recommend that you refer to the information published by Inland Revenue as a starting point for understanding your various tax obligations in New Zealand.

      From 1 April 2024, all bookings in New Zealand are also subject to GST regardless of if you are GST-registered yourself or not. We recommend that you refer to IRD’s GST Changes Guide as a starting point.

      Permits or registrations

      Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.

      Free tax guide

      We want to make it easy for you to understand your tax responsibilities as a Host on Airbnb, so we’ve partnered with an independent third-party accounting firm to provide a free tax guide that covers general tax information in New Zealand.

      Insurance

      Work with your insurance agent or carrier to determine what kind of obligations, limits, and coverage are required for your specific circumstances.

      Host damage protection and Host liability insurance 

      AirCover for Hosts includes Host damage protection and Host liability insurance, which provide you with basic coverage for listed damages and liabilities. However, these don’t take the place of home and contents insurance, renter's insurance, or adequate liability coverage. You might need to meet other insurance requirements as well.

      We strongly encourage all Hosts to review and understand the terms of their insurance policy coverage. Not all insurance plans will cover damage or loss of property caused by a guest who books your accommodation.

      Learn more about AirCover for Hosts.

      Liability and basic coverage

      Review your home and contents or renter's policy with your insurance agent or carrier to make sure your listing has adequate liability coverage and property protection.

      For more information on how Airbnb works, visit our FAQs.

      * Please note that Airbnb has no control over the conduct of Hosts and disclaims all liability. Failure of Hosts to satisfy their responsibilities may result in suspension of activity or removal from the Airbnb website.

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