Aqbeż għall-kontenut
    Mur 'il quddiem biex taċċessa r-riżultati suġġeriti
    How to tell your guests about your new cleaning standards
    Dal-kontenut mhux disponibbli bil-lingwa magħżula minnek, għalhekk għamilnieh disponibbli bl-eqreb lingwa disponibbli għalissa.

    How to tell your guests about your new cleaning standards

    Reassure guests by sharing all you’re doing to clean and sanitize your space.
    Minn Airbnb f'did-data: 4 ta’ Ġun, 2020
    Qari ta' 3 minuti
    Aġġornat f'did-data: 27 ta’ Aww, 2020

    Highlights

    • Hosts with eligible listings who commit to Airbnb's enhanced cleaning protocol will get a special highlight on their listing page

    • Print out and sign our cleaning summary to help guests understand the steps you’ve taken

    • Reassure guests by messaging them about your cleaning routine before check-in

    We introduced Airbnb’s enhanced cleaning protocol to help hosts clean more effectively during COVID-19 and beyond. Cleanliness has always been top of mind for our hosts and guests, but it has become more important than ever—which is why we put together higher standards for cleaning.

    Airbnb developed the cleaning protocol in partnership with Ecolab, a global leader in cleaning and hygiene technologies. We also received guidance from Dr. Vivek Murthy, the former U.S. Surgeon General, along with other experts. We’re asking all hosts to read an overview of the protocol and complete a short quiz to check their understanding of it. Hosts with eligible listings who commit to the cleaning protocol will receive a special highlight on their listing page, so guests searching for a place to stay will know they’ve agreed to follow an enhanced cleaning and sanitization routine.

    Here are some ways you can tell your guests about the extra steps you’re taking: 

    Update your listing description to highlight your cleaning process. Keep in mind that those who decide to book a stay will likely prioritize cleanliness when choosing between listings.

    • We recommend revising your listing description to add some detail about how you've cleaned and sanitized your space according to Airbnb’s enhanced cleaning protocol. Here’s some language you could include:

      I follow Airbnb’s enhanced cleaning protocol, which was developed with expert guidance. Here are a few highlights:

        • I sanitize high-touch surfaces, down to the doorknob
        • I use cleaners and disinfectants approved by global health agencies, and I wear protective gear to help prevent cross-contamination
        • I clean each room using extensive cleaning checklists
        • I provide extra cleaning supplies, so you can clean as you stay
        • I comply with local laws, including any additional safety or cleaning guidelines
      • Add photos to showcase your sparkling-clean space

      Message your guests to provide more details about your cleaning routine. Sharing this extra information can help guests feel more comfortable before they check in.

      • Include info about who cleaned your space, and what they did while cleaning
      • Let your guests know that you’re as concerned as they are about keeping your space clean
      • The main thing to communicate is that your space has been thoroughly cleaned and sanitized
      • To save time, consider using Airbnb's saved messages feature

      Download and print out our cleaning summary to reassure guests. Let guests know how you’re doing your part to keep our community safe.

      • Displaying our cleaning summary (or creating your own) can let guests know that you’ve taken extra precautions by cleaning and sanitizing frequently touched surfaces
      • Tip: Print multiple copies at once, then sign and date a cleaning summary for every stay

      Leave cleaning supplies for your guests, and mention that in your listing description. We’ve heard from guests that they want the ability to clean during their stay. Empower your guests by setting out cleaning supplies they can use, including:

      • Disposable paper towels
      • Disposable gloves
      • Multi-surface cleaner
      • Disinfectant wipes or spray
      • Antibacterial hand sanitizer
      • Extra hand soap

      Keep in mind that we don’t allow you to claim that your listing is coronavirus-free. Though you can share details about your cleaning methods, please remember that there’s no way to guarantee that your listing is free of the virus.

      • Avoid promoting your space as “COVID-free” or “quarantine-friendly.” In fact, we’re requiring that hosts remove any mention of “COVID-19,” “the coronavirus,” or “quarantine” in their listing title.
      • We also ask that you don’t use shortages of hand sanitizer, toilet paper, and other essentials as a way to entice guests. Learn more

      By committing to Airbnb’s enhanced cleaning protocol, you can help guests feel more comfortable staying in your space—and you can ensure that you’re doing all you can for our community’s health and well-being. As always, thank you for hosting and for being part of the Airbnb community.

      Information contained in this article may have changed since publication. For cleaning guidelines specific to your region, please bookmark this Help Center article.

      Highlights

      • Hosts with eligible listings who commit to Airbnb's enhanced cleaning protocol will get a special highlight on their listing page

      • Print out and sign our cleaning summary to help guests understand the steps you’ve taken

      • Reassure guests by messaging them about your cleaning routine before check-in

      Airbnb
      4 ta’ Ġun, 2020
      Dan kien ta' għajnuna għalik?